Reporting repairs

If there is a fault in your home, you should report it to your landlord as quickly as possible. Your tenancy agreement will give you information on how to report repairs.

You must give your landlord reasonable access to the property to carry out any repairs that have been reported.

Your landlord should provide you with a contact name and telephone number for emergency and non-urgent repairs. 

Your landlord must give you at least 24 hours notice in writing of the need to gain access to the property if they require to carry out repairs.

If the landlord has difficulty in gaining access to the rented property then they can make an application for access to the First Tier Tribunal Housing and Property Chamber for assistance in exercising their right of entry. The Tribunal can assist in arranging a suitable date for access and where required fix a date and time for access if a tenant and a landlord cannot agree a date.  

If you are having difficulty with your landlord in regard to completing reported repairs and you feel your property does not meet with Repairing Standards in first instance you should complete the Standard Repairs letter and send this to your landlord, detailing all outstanding repairs and giving a reasonable time for your landlord to address these or put a plan in place. Failure on your landlords part to progress them, you may wish to make an application to the First Tier Tribunal, Housing & Property Chamber. The Tribunal will assess any application and ensure it meets with the requirements and has the required evidence to allow this to be progressed.